Customers are solely responsible for providing accurate descriptions of all goods submitted for transportation through the Platform. HaulPal reserves the right to request additional information, photographs, documentation, invoices, permits, or proof of ownership for any cargo.

Transporters may inspect cargo prior to accepting or transporting it and may refuse transportation where the cargo description is inaccurate, incomplete, unsafe, unlawful, or materially different from the information provided through the Platform.

HaulPal shall not be liable for losses, delays, damages, penalties, or disputes arising from inaccurate cargo information supplied by Customers.

Transporters may be required to provide proof of delivery through methods including, but not limited to:

• Recipient signatures.
• Delivery photographs.
• GPS-confirmed delivery records.
• Digital confirmations through the Platform.

Such records shall constitute prima facie evidence that delivery has been completed. Customers agree that proof of delivery records maintained by HaulPal may be used in resolving disputes relating to transportation services.

The Platform may provide GPS tracking, vehicle location information, estimated arrival times, and shipment status updates for convenience purposes only.

Customers acknowledge that tracking information may be delayed, inaccurate, interrupted, or unavailable due to network limitations, device failures, satellite errors, user actions, or other technical factors.

HaulPal does not guarantee the accuracy, availability, or reliability of tracking information and shall not be liable for losses resulting from reliance on such information.

HaulPal operates solely as a technology marketplace that facilitates introductions and transactions between Customers and independent Transporters.

HaulPal is not a transportation provider, carrier, freight forwarder, logistics operator, employer, agent, or representative of any Transporter unless expressly stated otherwise.

All transportation services are provided solely by the Transporter. Any agreement relating to transportation services is entered directly between the Customer and the Transporter.

HaulPal may conduct verification procedures, document reviews, identity checks, license validation, or other screening processes for Transporters.

However, HaulPal does not guarantee the accuracy, completeness, validity, or ongoing status of any Transporter's qualifications, licenses, insurance, background, criminal history, reputation, conduct, or suitability.

Customers are encouraged to exercise independent judgment before engaging a Transporter. HaulPal shall not be liable for acts, omissions, negligence, misconduct, fraud, or criminal conduct by Transporters.

Unless expressly stated otherwise by HaulPal, all payment arrangements are made directly between Customers and Transporters.

HaulPal does not collect, process, hold, or guarantee payments for transportation services and is not responsible for disputes relating to payment amounts, payment timing, non-payment, partial payment, or payment methods agreed between Customers and Transporters.

Customers and Transporters are solely responsible for ensuring that payment obligations arising from transportation services are fulfilled.

Transporters agree that HaulPal charges a commission equal to ten percent (10%) of the total delivery fee for each completed delivery obtained through the Platform, unless otherwise communicated by HaulPal.

Commissions are accrued to the Transporter's account upon successful completion of a delivery. The Transporter remains responsible for paying all outstanding commissions owed to HaulPal within the timeframes specified by the Platform.

Where a Transporter has unpaid commission balances, HaulPal may restrict, suspend, or limit access to new delivery requests, bidding opportunities, account features, or other Platform services until all outstanding amounts have been settled.

HaulPal reserves the right to maintain records of commissions owed, issue invoices, send payment reminders, and take reasonable measures to recover outstanding amounts.

HaulPal may modify its commission rates, fee structures, or payment policies upon reasonable notice to users. Continued use of the Platform following such notice shall constitute acceptance of the revised commission structure.

HaulPal shall not be liable for any delay, interruption, failure, or inability to perform its obligations resulting from circumstances beyond its reasonable control, including but not limited to:

• Floods;
• Fires;
• Earthquakes;
• Extreme weather conditions;
• Road closures;
• Traffic disruptions;
• Government actions;
• Regulatory restrictions;
• Strikes or labor disputes;
• Civil unrest;
• Riots;
• Acts of terrorism;
• Epidemics or pandemics;
• Internet, telecommunications, or utility failures.

Affected obligations shall be suspended for the duration of the force majeure event.

Customers acknowledge that transportation services may be affected by mechanical failures, tire punctures, accidents, fuel shortages, traffic congestion, adverse weather, route diversions, vehicle breakdowns, or other operational issues.

HaulPal does not guarantee uninterrupted transportation services or specific delivery timelines and shall not be liable for delays arising from such circumstances.

Transporters remain responsible for communicating material delays to Customers where reasonably practicable.

Customers and Transporters introduced through the Platform agree not to intentionally circumvent HaulPal by conducting transportation transactions outside the Platform for the purpose of avoiding platform fees, commissions, or service charges.

For a period of twelve (12) months following an introduction through the Platform, parties shall not knowingly solicit, negotiate, contract, or transact transportation services outside the Platform where the relationship originated through HaulPal.

HaulPal reserves the right to suspend or terminate accounts and recover lost commissions, service fees, damages, or other reasonable costs resulting from violations of this provision.