Privacy Policy
Last Updated: June 1, 2026
App Name:HaulPal
Welcome to HaulPal. This Privacy Policy explains how HaulPal ("HaulPal", "we", "our", or "us") collects, uses, stores, discloses, and protects personal information when you use our website, mobile applications, and related services (collectively, the "Platform").
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. About HaulPal
HaulPal is a digital logistics marketplace that connects customers seeking transportation services with independent transporters and drivers.
HaulPal facilitates communication, booking management, shipment coordination, and related logistics services but does not itself provide transportation services unless expressly stated otherwise.
HaulPal facilitates communication, booking management, shipment coordination, and related logistics services but does not itself provide transportation services unless expressly stated otherwise.
2. Information We Collect
We collect information directly from users, automatically through the Platform, and from third-party sources.
2.1 Customer Information
When a customer creates an account or submits shipment requests, we may collect:
- Full name
- Email address
- Phone number
- Company name
- Business registration details (where applicable)
- Profile information
- Pickup locations
- Delivery locations
- Shipment details
- Cargo descriptions
- Communication records
- Ratings and reviews
2.2 Transporter Information
When a transporter registers on the Platform, we may collect:
- Full name
- Email address
- Phone number
- Physical address
- Company information
- Vehicle ownership information
- Vehicle registration details
- Vehicle body type information
- Insurance information
- Tax information where required
- Profile photographs
2.2 Driver Information
To verify driver identity and maintain marketplace safety, we may collect:
- Full legal name
- National Identification Number
- National ID card copies
- Driving licence details
- Driving licence copies
- Driver profile photographs
- Employment information
- Vehicle assignment information
- Contact information
2.4 Shipment Information
We may collect information relating to transportation requests, including:
- Pickup locations
- Delivery locations
- Shipment schedules
- Cargo descriptions
- Vehicle requirements
- Delivery confirmations
- Shipment status updates
- Delivery documentation
- Proof of delivery records
- Photos uploaded by users
2.5 Location Information
HaulPal may collect precise and approximate location data.
Driver Location Data
When enabled by the driver or transporter:
Driver Location Data
When enabled by the driver or transporter:
- Real-time GPS location
- Background location information
- Route information
- Trip history
- Delivery location verification
- Provide live shipment tracking
- Verify deliveries
- Improve route visibility
- Resolve disputes
- Enhance security
- Detect fraud or misuse
2.6 Technical Information
When users interact with the Platform, we may automatically collect:
- IP address
- Device identifiers
- Browser type
- Mobile device information
- Operating system information
- Application version
- Login records
- Error logs
- Diagnostic information
- Usage analytics
3. How We Use Information
We may use personal information for the following purposes:
- Creating and managing user accounts
- Facilitating transportation requests
- Connecting customers with transporters
- Processing bookings
- Verifying transporter and driver identities
- Providing live shipment tracking
- Communicating service updates
- Sending transactional notifications
- Providing customer support
- Preventing fraud and abuse
- Investigating disputes
- Improving Platform functionality
- Monitoring service quality
- Complying with legal obligations
- Enforcing our Terms and Conditions
4. Legal Basis for Processing
Where applicable, we process personal information based on:
- User consent
- Contractual necessity
- Compliance with legal obligations
- Legitimate business interests
- Protection of users and public safety
5. Identity Verification and Safety
To improve marketplace trust and safety, HaulPal may verify:
- Driver identities
- Driving licences
- National identification documents
- Vehicle ownership information
- Transport company information
6.1 Customers and Transporters
To facilitate transportation services, certain information may be shared between parties involved in a shipment.
This may include:
This may include:
- Names
- Contact information
- Vehicle details
- Driver details
- Shipment information
- Tracking information
6.2 Service Providers
We may share information with trusted service providers assisting us in operating the Platform.
These providers may include:
These providers may include:
- Cloud hosting providers
- Database providers
- Email service providers
- SMS service providers
- Push notification providers
- Analytics providers
- Customer support providers
6.4 Business Transfers
If HaulPal is involved in:
- A merger
- Acquisition
- Investment transaction
- Sale of assets
7. Data Storage and Security
We implement reasonable technical and organizational safeguards designed to protect personal information from:
- Unauthorized access
- Unlawful disclosure
- Loss
- Alteration
- Destruction
- Encrypted connections (SSL/TLS)
- Access controls
- Authentication systems
- Activity monitoring
- Secure cloud infrastructure
8. Data Retention
We retain information only as long as reasonably necessary for:
- Operating the Platform
- Providing services
- Resolving disputes
- Enforcing agreements
- Meeting legal obligations
9. User Rights
Subject to applicable law, users may have the right to:
- Access personal information
- Correct inaccurate information
- Update account details
- Request deletion of information
- Request a copy of stored information
- Object to certain processing activities
- Withdraw consent where applicable
10. Account Deletion
Users may request deletion of their account.
Certain information may be retained after account deletion where necessary for:
Certain information may be retained after account deletion where necessary for:
- Legal compliance
- Fraud prevention
- Security investigations
- Tax obligations
- Dispute resolution
- Enforcement of agreements
12. Third-Party Services
The Platform may utilize third-party providers, including but not limited to:
- Google Firebase
- Cloud hosting providers
- Email delivery providers
- SMS providers
- Mapping and geolocation providers
13. International Data Transfers
User information may be processed or stored in countries outside the user's country of residence.
By using the Platform, users consent to such transfers where permitted by law.
By using the Platform, users consent to such transfers where permitted by law.
14. Children's Privacy
HaulPal is intended for use only by persons who are at least eighteen (18) years old.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child, we may remove such information and terminate the related account.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child, we may remove such information and terminate the related account.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective upon publication on the Platform.
Continued use of the Platform after changes are posted constitutes acceptance of the updated Privacy Policy.
Changes become effective upon publication on the Platform.
Continued use of the Platform after changes are posted constitutes acceptance of the updated Privacy Policy.
16. Contact Information
For privacy-related questions, requests, or complaints, contact:
HaulPal
Email: privacy@haulpal.africa
Email: legal@haulpal.africa
Website: HaulPal
HaulPal
Email: privacy@haulpal.africa
Email: legal@haulpal.africa
Website: HaulPal
By using HaulPal, you agree to this Privacy Policy.